Illuminate ActKnowledge

Illuminate ActKnowledge Use Cases

Challenge

Managing call reports can be a time-consuming daily task for a physician and can equate to a large amount of time spent on managing the process. The documentation of the call reports can also be a challenge to standardizing how this is accomplished.

Solution

With Illuminate ActKnowledge, the “Get on the Phone” feature gives organizations the ability to easily manage a large volume of call reports by allowing the reading physician to indicate the need for the call report during the course of their typical workflow. It also ensures that a best practice is in place as to how patient call reports are documented and managed. A “snooze” feature is also included with automated reminders if more than one attempt is needed to reach the appropriate person(s) to notify of any concerning findings.

Benefit

Illuminate’s ability to streamline the workflow surrounding call reports saves physicians as much as 30minutes a day. For example, at a large university hospital radiology department in Kansas, this equated to many hours a day of saved time when multiplied by their large number of radiologists. Having a standardized system to document who received the report, when and what was discussed can also be invaluable documentation for any organization.

Challenge

Without a standardized way to keep track of patients who have had a retrievable IVC filter placed, managing the status of those cases and ensuring they are followed up within the appropriate time frame can be a challenge. Many departments make do with spreadsheets to manage this type of patient list.

Solution

Illuminate’s ActKnowledge solution simplifies the process of ensuring patients are added to a Retrievable IVC filter queue by allowing physicians to simply include a keyword(s) in their procedure report or select the IVC queue at the point of read. Once in the queue, the patient can then be “snoozed” for the appropriate length of time; when that time comes, they will automatically populate and display in the “open case” file notifying the person(s) managing ActKnowledge that the patient is due to be scheduled for filter removal.

Benefit

Illuminate’s ability to advance the management of removable IVC filter patients can vastly improve workflow as well as quality of care. One organization that uses ActKnowledge for managing these patients has increased their compliance on filter removals to greater than 95%.

Challenge

Image quality plays a very important role within radiology departments, but managers often struggle to determine the best way for radiologists to communicate issues to the performing technologist without writing time consuming notes or making calls due to positioning, techniques, and other image concerns.

Solution

Illuminate ActKnowledge gives radiologists the ability to add a patient to a QA queue at the point of read—eliminating the need to keep a log. ActKnowledge even allows you to create queues based on modality type, if desired. The physician can add notes regarding quality, and the performing technologist information is automatically included.

Benefit

Illuminate’s management of QA studies decreases the amount of time radiologists need to spend conveying concerns regarding image quality, as well as providing a single place for department management to review and even report on the studies that are earmarked for quality review. These capabilities help departments learn whether a technologist or student may need additional training, or if there may be an issue with a modality that needs attention. The solution is even used by some teaching hospitals for sharing more positive feedback in giving “kudos” to technologists and students for obtaining exceptional images on a difficult case.

“Managing hundred to thousands of patients with a condition that requires ongoing surveillance is no easy task. ActKnowledge makes this process efficient and user-friendly. The best part is, you know the patients are in a reliable safety net.”

Meredith Hickerson, BSN, RNCCRN
Nurse Navigator

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